Onsite Carry Up Service (Official Website Purchases Only)

Terms & Conditions (Carry-Up Service)

• Carry-Up Service is available for eligible chair and/or desk orders purchased through our official website, authorized sales channels, or marketplaces, provided that the order is fulfilled by our in-house delivery team rather than a third-party courier service, including but not limited to SPX..
• Carry-Up Service applies when our delivery team is required to manually carry your item(s) up the stairs due to no available or suitable lift access.
• This service applies to all types of properties, including landed properties, where manual carrying between floors is required.
• Chair Carry-Up Service and Desk Carry-Up Service are separate services. Please purchase the appropriate service for each product type.
• Carry-Up Service is charged per item, per floor carried.
  • 1 Carry-Up Service unit = 1 item carried up 1 floor.
  • Example: If you purchase 1 chair and it needs to be manually carried from Level 1 to Level 3:
    • Level 1 → Level 2: 1 floor = $10
    • Level 2 → Level 3: 1 floor = $10
    • Total: 2 floors = $20
    • Calculation: 1 chair × 2 floors × $10 = $20
  • For multiple items, the Carry-Up Service fee will be calculated separately for each item based on the product type and the number of floors it needs to be carried.
• You are responsible for purchasing the correct number of Carry-Up Service units based on the number of items and number of floors requiring manual carrying.
• If insufficient Carry-Up Service units are purchased, the additional applicable charges must be settled before the service can be provided.
• If you purchase the Carry-Up Service separately from your product order, please provide the relevant Hinomi Order ID or marketplace Order ID in the order notes at checkout for verification.
• If we are unable to verify an eligible chair or desk order, the Carry-Up Service order may be cancelled and refunded.
• Carry-Up Service covers only the manual carrying of your purchased chair or desk from the designated accessible delivery point to your unit or intended delivery floor.
• You are responsible for ensuring that all staircases, corridors, entrances, doorways, and other access routes are safe, clear, and sufficiently accessible for the item to be carried through.
• Our logistics team reserves the right to decline or discontinue the Carry-Up Service if the access route is deemed unsafe, inaccessible, obstructed, or otherwise unsuitable for carrying the item.
• If the Carry-Up Service cannot be completed due to access restrictions or conditions at the delivery location, the item may be delivered to the nearest safe and accessible delivery point.
• Carry-Up Service does not include assembly, disposal, dismantling, or moving of existing furniture or other items.
• Delivery and Carry-Up Service are subject to the availability of logistics delivery time slots.
• Delivery lead times may be extended during promotional or peak periods due to higher order volumes.
• Stated lead times apply to in-stock items only.
• “Working Days” refers to Monday to Saturday, excluding Sundays and Singapore Public Holidays.